Shipping & Delivery Policy

1. APPLICABILITY OF SHIPPING POLICY

1.1 This Policy applies to all domestic orders placed through the Company's official website, digital platforms, marketplaces, or authorized sales representatives within the territory of the Republic of India.

1.2 The Company reserves the right to modify, amend, or update this Policy at any time without prior notice. The revised Policy shall become effective immediately upon publication on the Company's website or digital platform.

2. SHIPPING PARTNERS AND MODE OF DELIVERY

2.1 For domestic buyers, orders shall be shipped through registered and reputable domestic courier companies, logistics partners, or postal authorities as deemed appropriate by the Company.

2.2 The selection of the courier partner, logistics service provider, or postal authority shall be at the sole and absolute discretion of the Company.

2.3 The Company may use third-party logistics providers including but not limited to courier companies, freight operators, shipping aggregators, or postal services to facilitate delivery.

2.4 The Customer acknowledges that the Company acts solely as the shipper and consignor, and the actual transportation of goods is carried out by independent third-party logistics providers.

3. ORDER PROCESSING AND DISPATCH TIMELINES

3.1 Orders placed through the Company's platforms shall be processed within one (1) to three (3) business days from the date of order confirmation and successful payment authorization, unless otherwise specified at the time of order placement.

3.2 Dispatch timelines may vary depending on factors including but not limited to:

• Product availability
• Inventory levels
• Operational considerations
• Logistics partner availability
• Regional restrictions or serviceability

3.3 The Company shall endeavor to dispatch the order within the aforementioned timeframe; however, the Company shall not be liable for any delay caused due to circumstances beyond its reasonable control.

3.4 In certain cases, dispatch timelines may be extended where the delivery date has been mutually agreed upon at the time of order confirmation.

3.5 Once the order has been handed over to the courier company or postal authorities, the shipment shall be deemed successfully dispatched.

4. DELIVERY TIMELINES

4.1 Delivery timelines may vary depending on the Customer's delivery location, serviceability of the region, courier partner schedules, and external factors.

4.2 Estimated delivery timelines displayed on the website are indicative and non-binding.

4.3 The Company does not guarantee exact delivery dates and shall not be held responsible for delays caused by:

• Courier company delays
• Postal service disruptions
• Weather conditions
• Government regulations
• Public holidays
• Transportation disruptions
• Natural disasters
• Force majeure events

4.4 The Company's responsibility is limited to handing over the consignment to the courier partner within the dispatch timeline, and any delays thereafter shall be solely attributable to the logistics provider.

5. DELIVERY ADDRESS RESPONSIBILITY

5.1 All orders shall be delivered to the address provided by the Customer at the time of placing the order.

5.2 The Customer shall be solely responsible for ensuring that the shipping address entered during checkout is accurate, complete, and serviceable.

5.3 The Company shall not be liable for delivery failures or delays arising due to:

• Incorrect or incomplete addresses
• Incorrect postal codes
• Unreachable contact numbers
• Inaccessible delivery locations

5.4 In cases where delivery fails due to incorrect information provided by the Customer, the Company reserves the right to cancel the order without refund of shipping charges.

6. DELIVERY CONFIRMATION

6.1 Upon successful delivery of the order, the delivery shall be considered complete once:

• The courier partner marks the shipment as delivered, or
• The package is received by the Customer, authorized recipient, or building security personnel.

6.2 Delivery confirmation may be communicated through:

• Email notification
• SMS notification
• Courier tracking updates

6.3 Delivery of services or order confirmation may be sent to the registered email address or phone number provided by the Customer at the time of registration or order placement.

7. FAILED DELIVERY ATTEMPTS

7.1 In cases where the courier partner is unable to complete delivery due to the Customer's unavailability, incorrect address, or refusal to accept the shipment, the courier partner may attempt re-delivery as per their internal policies.

7.2 If delivery fails after multiple attempts, the shipment may be returned to the Company's warehouse.

7.3 In such cases:

• The Company reserves the right to cancel the order.
• Shipping charges and logistics costs may be deducted from the refund amount, if any.

8. SHIPPING DAMAGE OR TAMPERING

8.1 Customers are advised to inspect the package at the time of delivery.

8.2 If the shipment appears visibly damaged, tampered with, or compromised, the Customer must:

• Refuse acceptance of the delivery; or
• Record clear photographic or video evidence at the time of receiving the shipment.

8.3 Any complaint regarding damaged shipments must be reported to the Company's customer support within 24 hours of delivery.

8.4 Failure to report such issues within the prescribed timeframe shall result in the shipment being deemed accepted in satisfactory condition.

9. RISK AND TITLE TRANSFER

9.1 The risk of loss or damage to the product shall transfer to the Customer once the shipment has been successfully delivered to the provided address.

9.2 Ownership of the product shall transfer to the Customer upon full payment and delivery of the goods.

9.3 The Company shall not be responsible for loss, theft, or damage occurring after delivery has been completed.

10. SHIPPING CHARGES

10.1 Shipping charges, if applicable, shall be clearly displayed during checkout.

10.2 The Company reserves the right to modify shipping charges based on:

• Order value
• Delivery location
• Promotional offers
• Logistics partner pricing

10.3 Shipping charges, once paid, are non-refundable unless the order is cancelled by the Company prior to dispatch.

11. FORCE MAJEURE

11.1 The Company shall not be liable for failure or delay in shipping or delivery due to events beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods, earthquakes, or storms
• War or civil unrest
• Government restrictions
• Lockdowns or pandemics
• Transportation disruptions
• Labor strikes

11.2 In such circumstances, the Company shall make reasonable efforts to fulfill the order as soon as practicable.

12. CUSTOMER SUPPORT

For any issues related to shipping, delivery, or order tracking, customers may contact the Company through the following channels:

Customer Support Number: +91-7070705026

Email: support@fiberisefit.com

Customer support requests shall be handled during the Company's official business hours.